Return & Refund Policy

At NEUDIFF, every piece is made to order, thoughtfully created just for you.

Because our products are produced specifically for each order, we are unable to accept returns or exchanges for changes of mind, incorrect size selection, or color preference.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at contact@neudiff.com within 30 days of the estimated delivery date.

Please include your order number, a description of the issue, and clear photographs of the item.

If your claim is approved, we will arrange a replacement or refund at no additional cost to you.

Sizing

Because our pieces are made to order, we are unable to offer size exchanges. Please review the size guide provided with each product before placing your order.

Order Cancellations

Orders may be canceled before production begins. Once an order has entered production, cancellation may no longer be possible.

If you need to request a cancellation, please contact us as soon as possible at contact@neudiff.com.

Lost Packages

If your package has not arrived within the estimated delivery window, please contact us at contact@neudiff.com so we can investigate.

Claims for packages lost in transit should be submitted within 30 days of the estimated delivery date so we can investigate and determine the appropriate resolution.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order reshipped.

Questions

If you have any questions or concerns about your order, please reach out to contact@neudiff.com.

We're always happy to help.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.