FAQ
Have questions? We've got answers!
ORDERS
Choose your favorite NEUDIFF piece, select your size and color, add it to your cart, and follow the steps at checkout. Once your order is placed, we'll take it from there.
You'll receive an order confirmation email after your purchase is complete. If you don't see it, check your spam or junk folder first. Still missing? Reach out to us at contact@neudiff.com and we'll be happy to help.
Please contact us as soon as possible at contact@neudiff.com if you need to change or cancel an order. We'll do our best to help, but because orders move into production quickly, we can't guarantee changes or cancellations once fulfillment has begun.
SHIPPING & RETURNS
We currently ship within the United States.
As NEUDIFF grows, we hope to make our pieces available in more places. Stay tuned — we're just getting started.
Each NEUDIFF piece is made to order just for you. Most orders are created and ready to ship within 2–5 business days. Once your order is on its way, you'll receive a shipping confirmation email with tracking information.
Delivery time depends on your location and the shipping method selected at checkout. Your estimated delivery date will include both the time needed to create your order and shipping time. Once your order ships, you'll receive tracking information so you can follow it along the way.
Because each NEUDIFF piece is made to order, we aren't able to accept returns or exchanges for changes of mind or incorrect size or color selections. Please check the size guide carefully before ordering.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us at contact@neudiff.com within 30 days of delivery and include your order number and photos of the issue. We'll work with you to make it right.
ABOUT OUR PRODUCTS
Fit can vary by style, so we recommend checking the size guide on the product page before ordering.
If you're between sizes or prefer a more relaxed fit, review the measurements and fit notes for that particular piece before choosing your size.
Because each NEUDIFF piece is made to order, we're unable to offer exchanges for incorrect size selections.
Each NEUDIFF piece is made to order, which means your item is created after you place your order rather than sitting in a warehouse waiting to be shipped.
We thoughtfully select the garments, colors, designs, and details that make up each NEUDIFF piece, with a focus on comfort, quality, and clothing you'll actually want to wear.
To help your NEUDIFF pieces look their best, wash them inside out in cold water with similar colors and tumble dry on low when possible.
Avoid ironing directly over printed or decorated areas.
For the best results, always follow the care instructions on the garment label.
Not at all.
NEUDIFF was born from neurodiversity, but the message is bigger than a diagnosis or a label.
It's for the beautifully different, the people who love them, and anyone who believes there is more than one right way to think, feel, communicate, create, or move through the world.
You don't need a label to belong here.
Different isn't broken.
Still have a question?
We're happy to help. Reach out and we'll get back to you as soon as we can.