Shipping & Returns
At NEUDIFF, every piece is made with intention and created especially for you. We want your experience to be as thoughtful as the clothing you wear.
Order Processing & Shipping
Each NEUDIFF piece is made to order through our trusted production partner.
Please allow approximately 2–5 business days for production, plus shipping time. Production and delivery times may vary depending on the item, destination, and carrier.
Shipping costs are calculated and displayed at checkout. Estimated delivery dates are provided when available.
Once your order ships, you'll receive a confirmation email with tracking information.
Returns & Exchanges
Because every NEUDIFF piece is made to order, we do not accept returns or exchanges for changes of mind, incorrect size selection, or color preferences.
We encourage you to review our Size Guide before placing your order.
Damaged, Defective, or Incorrect Items
If something isn't right with your order, we're here to help.
If your item arrives damaged, defective, misprinted, or incorrect, please contact contact@neudiff.com within 30 days of delivery.
Include your order number, a description of the issue, and clear photographs of the item.
If your claim is approved, we'll arrange a replacement or refund at no additional cost to you.
Lost Packages
If your package hasn't arrived by its estimated delivery date, please contact us at contact@neudiff.com within 30 days of that date so we can investigate.
Incorrect Shipping Addresses
Please double-check your shipping information before completing checkout. Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.
Questions?
We're always happy to help.
Thank you for supporting NEUDIFF. Made different. Worn with purpose.